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Abstract Information acquisition, utilization, and communication are integral to the design process, but systematic investigation of information behavior is complicated by its variety and the ways in which designers engage with information throughout the design process. Our previous work developed a theoretical framework to categorize the various types of information used during the design process, known as the Information Archetypes Framework. This article explores how these information dimensions manifest in design practice, as reflected on by experienced practicing designers. Deep qualitative analysis of eight interviews with practicing designers revealed that the designers intentionally adapt their behavior to match situation specific needs and navigate the tensions between information dimensions through trajectories and loops. 

Abstract Information organization and utilization are integral to the design and development of creative ideas. However, navigating this often complex information space can be challenging, even for experienced designers. Therefore, a deep analysis of how expert software designers utilize and organize information is needed to provide qualitative insights into their information organization strategies. To address this, four professionals in the software design and development field were recruited for individual 3-hour design sessions. They were asked to generate ideas for a design challenge (reducing distraction-based pedestrian accidents) using information sheets specifically developed to contain different types of information, as identified by prior work. Results reveal individual differences in information approach and categorization, although these were motivated by similar underlying patterns of evaluating the relevance of the information for its ability to inform the project constraints, resources, or (user) requirements. Designer experience and use of design processes and knowledge transfer tools enhanced their ability to turn information into insights. 

Design can be seen as a series of decisions that are informed by information that the designer has gathered from the environment and transformed into actionable knowledge. The sheer volume and variety of available information compels designers to impose structure upon the desired information, which in turn may affect subsequent design activities. To better understand how information may inform design decisions, this study investigates the relationship between designers’ information organization behaviors and their generated ideas by recruiting eight professionals (four from software design and four from graphic design) for individual 3-hour design sessions. They were asked to generate ideas for a design problem (reducing pedestrian accidents in Nebraska) using the provided information. Results reveal that designers structured the information in three different ways (Clusters, Relations, and Nests), and both designer background and organizational strategy display different roles in the features generated in their ideas. 

Abstract Information organization and utilization are integral to the design and development of creative ideas. However, navigating this often complex information space can be challenging, even for experienced designers. Therefore, deep analysis of how expert designers utilize and organize information is needed to provide qualitative insights into their information organization strategies. To address this, four professionals in the software design and development field were recruited for individual 3-hour design sessions. They were asked to generate ideas for a design challenge (reducing distraction-based pedestrian accidents) using information sheets specifically developed to contain different types of information, as identified by prior work. Results reveal individual differences in information approach and categorization, although these were motivated by similar underlying patterns of evaluating the relevance of information for its ability to inform the project constraints, resources or (user) requirements. Designer experience and use of design processes and knowledge transfer tools enhanced their ability to turn information into insights.